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London TravelWatch
London TravelWatch is a statutory British consumer organisation that campaigns for improvements to transport in London. It is the transport watchdog for services provided by Transport for London, which includes facilities for pedestrians, cyclists, and motorists. It is also the watchdog for National Rail companies in the London area and significant parts of the South East. It also deals with individual complaints by passengers against the relevant transport operators. However, it takes up a complaint only after the operator has already dealt with it, if the complainant remains dissatisfied. It is therefore in consumer representation terms an "appeals body". It is funded by the London Assembly and was established in its current form in July 2000.
==History==
The origins of London TravelWatch can be traced back over 60 years to the time of nationalisation of parts of the public transport network under the postwar Labour Government. The creation of the state-owned British Transport Commission in 1947 was accompanied by a system for national and regional advisory committees set up to represent the public interest. London was represented by the "Transport Users Consultative Committee for London", which had a duty to consider and make recommendations relating to matters brought to its notice by users, transport providers, or which it considered merited investigation. This responsibility has remained broadly unaltered and is part of TravelWatch's statutory remit today. What has changed is the extent of the body's geographical and modal remit; responsibility for its appointment and remuneration; and on several occasions, its name.
These changes were due to changes in both the way transport was run and the way London was governed. By the 1970s a "London Transport Passengers Committee" existed, appointed and paid for by the Greater London Council (GLC). It represented passengers of London Transport services but not those of the railways (still nationalised at that time). Rail passengers had separate representation by a rail users regional committee, part of a national network of rail users' committees.
When the GLC was abolished in 1986, the "London Transport Passengers Committee" became the "London Regional Passengers Committee". Its remit was extended to British Rail passengers in and around London, so in effect it absorbed the rail users' regional committee for London. When the Greater London Authority was established in 2000 it was renamed again, this time as the "London Transport Users Committee", which remains its legal name, and had its remit extended again to cover all activities of Transport for London, other than freight. In practice this included parts of the road network, so car users became part of its responsibility: there is also a duty to take particular account of the needs of pedestrians and cyclists. In 2005 LTUC adopted the operating name "London TravelWatch".
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